Guest policies
The essentials for your stay. Policies can vary by rate; your confirmation shows the terms for your booking. If anything is unclear, call us.
Book direct and save
Book on this website or by phone and save up to 10% off our regular rates. No registration or membership is needed. If you find a lower rate online for the same stay, call us and we will match it.
Check-in and check-out
Check-in is from 3:00 PM. Check-out is by 11:00 AM. The front desk is open 24 hours. Early check-in and late check-out can be arranged in advance with the front desk, subject to availability; a fee may apply.
At check-in, please show a valid photo ID and a credit or debit card. A $100.00 incidentals authorization (deposit) is required from all guests at check-in. We accept all major credit and debit cards.
Reservation guarantee and payment
A valid credit card is needed to guarantee your reservation when you book. Unless your rate is prepaid or your confirmation says otherwise, the card is authorized only within seven days of your arrival.
Paying with a debit card
If you use a debit or check card for payment or the deposit, your bank places a hold on funds in your account for the room and tax for your stay, plus the incidental deposit. After you check out, your bank may keep the hold for 3 to 5 business days before releasing it. We are not responsible for overdraft charges caused by these holds.
Cancellation
Standard reservations can be cancelled for a full refund until 3:00 PM, 24 hours before your arrival date, unless your confirmation says otherwise. Cancellations after that time may be charged as stated in your confirmation. Special rates and events can have different terms, shown when you book.
Early departure
Prepaid reservations are charged in full if you leave before the end of your stay.
Paying for someone else's stay
To pay for a guest's room, fill in our credit card authorization form (PDF) and call the front desk at (408) 848-4108 before sending it. A copy of the card holder's photo ID is required.
Pets and service animals
Pets are not permitted. Service animals are always welcome, with no fee and no need to tell us in advance, although letting us know helps us prepare. Emotional support animals are not service animals under the law.
A minimum cleaning fee of $250.00 applies if an animal that is not a service animal stays in a room. Knowingly and fraudulently claiming that a dog is a service dog is a misdemeanor in California (Penal Code section 365.7), punishable by up to six months in county jail, a fine of up to $1,000, or both.
Smoking
Comfort Inn Gilroy is a non-smoking hotel, in all rooms and indoor areas. Smoking is allowed only outdoors, at least 20 feet from the building or in a designated smoking area.
Parking
Parking is free for guests, including buses, trucks and trailers. More about parking and arrival.
Breakfast, Wi-Fi and services
A hot breakfast is included with every room. Wi-Fi is free throughout the hotel. See amenities for the pool, laundry and business center.
Book direct and save up to 10%
Booking here or by phone saves up to 10% off our regular rates, with no membership needed, and Choice Privileges members can earn points on qualifying stays. If you find a lower rate for the same stay on another website, call us and we will match it.